FAQ

How can I register for classes?

You can register online by clicking here. You will then be redirected to MindBody. If you have trouble with signing up in MindBody, please send an email to: info@kelownayogahouse.org

How do I register online?

Click on the register now button on the homepage or the schedule tab and then you will be redirected to Mind Body Online.  Be sure to select the date that you want to start (it will automatically show today/this week, so you may have to click forward to next week) and then click “Sign Up Now”.  If you do not see the “Sign Up Now” button you have to click forward a week.
Once you click on “Sign Up Now” it will ask if you have been here before. If you are new to the Kelowna Yoga House then use the Create an Account option. If you are a returning customer then choose the Sign In function.  You will need to put in your email address and password. If you are unsure if you already have an account, then you can always choose the Need New Password option. 

It will ask you to Make a Reservation. You can choose to either make a single reservation or a recurring reservation. 

 

Continue to register online »

 

What if I am still having trouble signing up online?

Send an email to info@kelownayogahouse.org.

When do the sessions start?  Can I start anytime?

You can start anytime.  Except when you sign up for the Foundations classes. They are packaged in a block of 6 classes and will only start at certain times.

Do I have to pay the membership fee?

You are required to pay the membership fee for studio classes. If you sign up for a studio class the system will automatically check if you are a registered member or not. If not you will only be able to purchase the non-membership pricing. This pricing option will automatically include the membership which is valid for 1 year after purchase. The membership fee for 1 year is $15 plus tax ($15.75) per year.

We are a non-profit society and the membership fees help us support the Kelowna Yoga House.  The membership fees are used for various things such as operating costs and bursaries for students who are in financial need.  As a member of the society you are entitled to attend our AGM, sit on our board of directors, receive bursaries for classes or workshops, use our lending library and buy props and books at our costs.  

Do you have a cancellation policy? 

Yes, we do. We kindly ask you that if you can't make it to a class you cancel as soon as possible.
For an online class: the cancellation window closes 30 minutes before class starts.
For a studio class: the cancellation window closes 180 minutes before class starts.  

If you cancel outside that window your credit stays open to put forward to a future class booking. If you cancel within that window then your account will be charged for that missed class.

You can easily cancel a class your self from your Mindbody account (under the My Info - My Schedule tab). If you have dificulties with cancelling your reservation please email: info@kelownayogahouse.org and the teacher you were scheduled with (info can be found on the teachers page).

 

Continue to register online »

 

 

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